Customer FAQs

Our dedicated customer service team is here to help whenever you need it.

Orders & Shipping Details

What is the typical delivery time for my order?

Generally, orders are processed within 1-3 business days, with delivery times varying based on your location and the shipping method you choose.

What is the process for creating an account?

Simply click the 'My Account' icon at the top right of our website and follow the registration instructions.

How can I update my shipping address?

After logging into your account, navigate to 'Account Settings' to update your shipping information.

How can I monitor the status of my order?

Once your order has been dispatched, a tracking number will be sent to you via email. You can also check the status in the 'Order History' section of your account.

Do you store my credit card information on file?

Your security is our top priority, so we do not retain your credit card details unless you opt in. You can choose to save your payment information for future purchases during checkout.

Is sales tax applied to my purchase?

The applicable sales tax will be automatically calculated and displayed at checkout based on your shipping address.

Are international shipments available?

Currently, we ship only within the United States, although we are planning to expand our shipping options internationally in the future.

Will all items in my order arrive in a single package?

Depending on product availability and warehouse locations, your items may be delivered in separate packages.

Returns & Exchanges

What are the terms of your return policy?

We offer a 30-day return window for items that are unused and unopened. For more details, please visit our Returns Policy Page.

What should I do if I receive an incorrect item?

We apologize for the inconvenience. Please contact our support team at [support@example.com] with your order details, and we will promptly assist you.

What if my order arrives damaged?

We’re sorry to hear about the issue. Please email us at support@shopsebu.com with photos of the damaged item so we can resolve the problem.

Where do I send my approved return?

Once you have contacted our support team and received return authorization, we will provide you with the address to which you should send the product.

How can I get in touch with customer support?

You may reach us by emailing support@shopsebu.com or calling 832.998.8944. Our support team is available during M-F 9am-5pm (PST).

What should I do if I mistakenly entered the wrong shipping address?

If your order hasn’t been processed yet, please contact us immediately so we can update your shipping details.

Is it possible to modify or cancel my order after it has been placed?

Although orders are processed quickly, if you contact us promptly after placing your order, we may be able to accommodate changes or cancellations.

Do you offer pre-orders for items that are currently sold out?

At this time, pre-orders are not available for out-of-stock items. Instead, please sign up for restock notifications on the product page to be informed when the item is available again.

Contact Us

For additional help, please feel free to contact our customer support team at support@shopsebu.com